Published: 7 January 2022
The Platforms may be used by (i) natural persons who have reached 20 years of age and (ii) corporate legal entities, e.g. companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein.
For users below the age of 20, you must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Platforms and/or purchase of Goods. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing the Platforms immediately.
Foodpanda reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Platforms following the date on which the amended Terms are posted.
1.1 Who we are
Depending on which Platform you access and use, these Terms form the contract between you and the following foodpanda entities:
- foodpanda Bangladesh (www.foodpanda.bd)
- foodpanda Cambodia (www.foodpanda.kh)
- foodpanda Hong Kong (www.foodpanda.hk)
- foodpanda Laos (www.foodpanda.la)
- foodpanda Malaysia (www.foodpanda.my)
- foodpanda Myanmar (www.foodpanda.mm)
- foodpanda Pakistan (www.foodpanda.pk)
- foodpanda Philippines (www.foodpanda.ph)
- foodpanda Taiwan (www.foodpanda.tw)
- foodpanda Thailand (www.foodpanda.th)
- foodpanda Singapore (www.foodpanda.sg)
- foodpanda Japan (www.foodpanda.jp)
1.2 What we do
Through our Platforms, foodpanda links you to the vendors (“Vendors”) for you to order a variety of goods including prepared meals, non-prepared food and miscellaneous non-food items (hereinafter collectively referred to as “Goods”) to be delivered to you. When you place an order through Platforms for Goods from our Vendors (“Order”), foodpanda acts as an agent on behalf of that Vendor to facilitate, process and conclude the order and subsequently for either us assisting the Vendor or the Vendor itself to deliver your Order to you.
1.3 How to contact us
For customer support, you may reach out to us via email or through our in-app customer support chat feature. We truly value your comment and will try to reply to you in 5 working days. All the comments and complaints can be sent to the foodpanda service mailbox at [email protected].
- Use of the Platforms and foodpanda Account
2.1 You will need to register for a foodpanda account for you to use the Platform. When you register for a foodpanda account we will ask you to provide your personal information including a valid email address, a mobile phone number and a unique password. To purchase an Order, depending on which payment method you opt for, you may need to provide us with your credit card details. Your unique password should not be shared with anyone, and you agree to keep it secret at all times. You are solely responsible for keeping your password safe. You accept that all Orders placed under your foodpanda account are your sole responsibility. For cases of third-party fraud, please inform foodpanda as soon as possible to close the account and call the police for help.
2.2 foodpanda shall not be liable for Orders that encounter delivery issues due to incomplete, incorrect or missing information provided by you. You are obliged to provide information that is complete, accurate and truthful for the proper processing of the Order, including your delivery address and contact information.
2.3 If you wish to delete your foodpanda account, please send us an email requesting the same. We may restrict, suspend or terminate your foodpanda account and/or use of the Platforms, if we reasonably believe that:
2.3.1 someone other than you is using your foodpanda account; or
2.3.2 where you are suspected or discovered to have been involved in any activity or conduct that is in breach of these Terms, our policies, and guidelines, or involved in activity or conduct which we deem in our sole discretion to be an abuse of the Platforms.
3.1 Activities Prohibited on the Platforms
foodpanda reserves the right to investigate and take appropriate legal action against anyone who, in foodpanda’s sole discretion, engages in any of the prohibited activities. Prohibited activities include, but are not limited to the following:
3.1.1 using the Platforms for any purpose in violation of local, state, or federal laws or regulations;
3.1.2 posting any content that infringes the intellectual property rights, privacy rights, trade secrets, or any other rights of any party;
3.1.3 posting content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by foodpanda in its sole discretion or pursuant to local laws;
3.1.4 posting content that constitutes cyber-bullying, as determined by foodpanda in its sole discretion;
3.1.5 posting content that depicts any dangerous, life-threatening, or otherwise risky behavior;
3.1.6 posting telephone numbers, street addresses, last names or other personal information which can directly or indirectly identify specific persons of any person;
3.1.7 posting URLs to external websites or any form of HTML or programming code;
3.1.8 posting anything that may be “spam,” as determined by foodpanda in its sole discretion;
3.1.9 impersonating another person when posting content;
3.1.10 harvesting or otherwise collecting information about others, including e-mail addresses, without their consent;
3.1.11 allowing any other person or entity to use your identification for posting or viewing comments;
3.1.12 harassing, threatening, stalking, or abusing any person on the Platforms;
3.1.13 engaging in any other conduct that restricts or inhibits any other person from using the Websites, or which, in the sole discretion of foodpanda, exposes foodpanda or any of its customers, suppliers, or any other parties to any liability or detriment of any type;
3.1.14 encouraging or aiding other people to engage in any prohibited activities as described herein.
3.2 foodpanda reserves the right but is not obligated to do any or all of the following:
3.2.1 investigate an allegation that any content posted on the Platforms does not conform to these Terms and determine in its sole discretion to remove or request the removal of the content;
3.2.2 remove content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms;
3.2.3 suspend or terminate a user’s access to the Platforms or their foodpanda Account upon any breach of these Terms;
3.2.4 monitor, edit, or disclose any content on the Platforms; and
3.2.5 edit or delete any content posted on the Platforms, regardless of whether such content violates these standards.
- Intellectual Property
All trademarks, logos, images, and service marks, including these Terms as displayed on the Platforms or in our marketing material, whether registered or unregistered, are the intellectual property of foodpanda and/or third parties who have authorized us with the use (collectively the “Intellectual Property”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Intellectual Property in any way without our prior express written consent. The use of foodpanda’s intellectual property, including trademarks, on any other website not approved by us is strictly prohibited. foodpanda will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution. foodpanda neither warrants nor represents that your use of materials displayed on the Platforms will not infringe rights of third parties not owned by or affiliated with foodpanda. Use of any materials on the Platforms is at your own risk.
5.1 When you place an Order with foodpanda, foodpanda will confirm your order by sending you a confirmation email containing the Order receipt. Where applicable, Orders will include goods charge, service fees (which is delivery fees), service fee (if applicable) and any applicable tax (e.g. goods and services tax, value-added tax, etc.).
5.2 Minimum Order Value - Some of our Vendors require a minimum order value (“MOV”) before an Order can be placed and delivered to you. Where an applicable Order fails to meet the MOV, you will have the option of paying the difference to meet the MOV or to add more Goods to your Order.
5.3 Special Instructions – foodpanda and the Vendor (as the case may be) reasonably endeavour to comply with your special instructions for an Order. However, foodpanda and/or the Vendor reserve the right to proceed to prepare the Order in accordance with standard operating procedures. Neither foodpanda nor the Vendor shall be responsible to replace or refund an Order which does not conform to special instructions provided by you.
5.4 Allergens – foodpanda is not obligated to provide ingredient information or allergen information on the Platforms. Further, foodpanda does not guarantee that the Goods sold by Vendors are free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the Vendor before placing an Order on our Platforms.
5.5 Please note that your Order may be subject to additional terms and conditions provided by the Vendor. People who place orders for prepared meals or non-prepared food, please finish it as soon as possible upon receiving the delivery.
5.6 When you place an Order with foodpanda, the Vendors are responsible for preparing your meals/food and give it to foodpanda to deliver. If you want to request a refund due to wrong order or the meals/food being spilled, please contact foodpanda customer service. You agree that the information you provide when placing the order is true, correct and complete. Also, you guarantee that you are authorized to use the credit card you provide when placing the order or you are the owner of the credit card and ensure that you have sufficient funds to pay for the order. You guarantee the account information you provide is yours and correct when you are entitled to a refund.
5.7 When you place an Order on foodpanda SHOPS with online payment, the Vendors are responsible for preparing your Order, while foodpanda is responsible for delivery and managing refund in accordance with Vendors’ cancellation, refund and returns policy respectively. If you want to return the goods within the 7-day cooling-off period, please contact the vendor first to ensure if it can be returned. If it’s returnable, you have to restore the goods to its original state, bring the goods, APP order history, receipt (exclusive of vendors which are free of uniform invoice), go to the vendor’s premises, request returning goods and take return form. Then, you send the return form to the foodpanda service mailbox at [email protected]. If the goods you ordered are defective, we will process the refund after ensuring the return information is correct. You agree that the information you provide when placing the order is true, correct and complete. Also, you guarantee that you are authorized to use the credit card you provide when placing the order or you are the owner of the credit card and ensure that you have sufficient funds to pay for the order. You guarantee the account information you provide is yours and correct when you are entitled to a refund.
5.8 Prior to placing the Order
5.8.1 You are required to provide the delivery address in order for the Platform to display the Vendors available in your delivery area.
5.8.2 Once you select a Vendor, you will be taken to that Vendor’s menu page for you to select and add your Goods to the cart.
5.9 Placing the Order
5.9.1 To complete an Order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and voucher codes (if applicable) is true, accurate and complete before you click “PLACE ORDER” (or other words with the same meaning). An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.
5.9.2 Please be reminded that if the amount of a single order exceeds NT$3,000, the order cannot be successfully placed. When you purchase products, please confirm that the total amount of a single order does not exceed NT$3,000. If the total value of the products you want to purchase exceeds NT$3,000, please place the order separately.
5.10 Cancelling an Order
5.10.1 Please contact us immediately via our in-app customer support chat feature if you wish to cancel your Order after it has been placed. You have the right to cancel your Order provided a Vendor has not yet accepted your Order.
Please be reminded that basically you can not return or claim refunds for the following goods: perishable, short storage life or about to expire when terminating the contract (e.g. freshly prepared food, cake, bread, vegetable, milk, etc.); customized upon request (e.g. customized clothes, jewelry, printed photos, etc.); newspaper, journals or magazines; unpacked audio and visual products or computer software (e.g. CDs, DVDs, computer softwares, etc.); digital content provided by invisible media with prior consent of the customer or online service which is completed upon providing; unpacked personal hygiene products (e.g. underwears, swimsuits, shapewear, socks, shavers etc.)
5.10.2 Due to the limited quantity of the products, the vendors may cancel part or all of your Order, foodpanda will contact you as soon as possible after the cancellation and give you the full refunds for the cancelled part.
6.1 Online Payment Orders
You have the right to a refund for a cancelled Order only if a Vendor has not yet accepted your Order. Should you still decide to cancel your Order after it has been accepted by the Vendor, you understand that no refunds (whether in whole or in part) will be issued to you and you forfeit the delivery of your cancelled Order.
6.2 Cash-on-Delivery Orders
You have the right to cancel your Order only if a Vendor has not yet accepted your Order. Should you still decide to cancel your Order after it has been accepted by the Vendor, you understand that you shall forfeit the delivery of your cancelled Order and cash-on-delivery may be removed from your list of available payment methods for your future orders.
6.3.2 where the payment for an Order was made through Cash on Delivery method, we will request you to designate a bank account and the refund will be processed to that designated bank account.
6.3.3 where the purchase was made using any other online payment method like Google Pay etc, we will credit the refund to the same online payment method.
6.4 We may require you to provide additional information prior to processing any refund and the amount approved for any refund to you shall be at foodpanda’s sole discretion.
6.5 If you have not received a refund, you may wish to check your bank account again or contact your credit card company or bank as it may take some time for your refund to be published. If you still have not received your refund, please contact customer support via one of the methods set out in Clause 1.3 above.
6.6 foodpanda reserves the right to cancel any Order and/or suspend, deactivate or terminate your foodpanda account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your foodpanda account and/or with your Order.
- Prices and Payments
7.1 Prices quoted on the Platform shall be displayed in the applicable country’s national currency and subject to applicable tax. The products of your Order should be subject to the Prices quoted on the Platform. However, we reserve the right of price adjustment in the future. The final price of the Order includes sale tax and delivery fee. Meanwhile, we reserve the right to change or discontinue the products and services of Vendors listed on the Platform.
7.2 The way we display the prices of our Goods may vary depending on the Vendor, and the prices reflected on our Platforms may:
7.2.1include GST, VAT, or such other equivalent tax; or
7.2.2 exclude GST, VAT, or such other equivalent tax.
A breakdown of the prices and additional charges are displayed before Checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you.
All the prices are provided by restaurants/vendors. We suggest, but not guarantee, the prices of the meals/goods are the same as the price they have in the stores. In case of any discrepancy, the prices quoted on the Platform shall prevail. If there is any comment from the customers, please send to foodpanda feedback mailbox at [email protected]
7.3 Delivery fees are chargeable on every Order unless:
7.3.1 you opt to collect your Order directly from the Vendor (“Pick-Up”);
7.3.2 you have a valid promotional or discount voucher and apply it at Checkout; or
7.3.3 unless stated otherwise.
7.4 Prices indicated on the Platforms are as at the time of each Order and may be subject to change.
7.5 You can choose to pay for an Order using any of the different payment methods offered on the Platforms including:
7.5.1 Our payment partners: Visa, Mastercard, JCB；or
7.6 If you have existing credit in your foodpanda account or valid promotional or discount vouchers, you can use this to pay for part or all of your Order as the case may be.
7.7 After an Order is successfully placed, you will receive an email confirmation from us with your Order receipt. Delivery fees will not appear in your Order receipt if you opt for Pick-Up.
7.8 Payment Methods
foodpanda reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for this order or future orders. foodpanda does not store your credit card or payment information.
If you choose to pay online, you will have to pay before placing the orders online. For the safety of online shopping, your credit/debit card information is encrypted, in case of the possibility of others browsing or transmitting online.
7.9 You must ensure that you have sufficient funds on your credit and debit card to fulfil payment of an Order. Insofar as required, foodpanda takes responsibility for payments made on our Platforms including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.
- Delivery, Pick-Up and Vendor Delivery
8.1 Delivery Areas
You understand that our Vendors offer their Goods in specific delivery areas and our Vendors vary from delivery area to delivery area. By entering your delivery address on the Platforms, you will see the Vendors that we make available to you at that time. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure.
8.2 Delivery Time
8.2.1 foodpanda shall deliver your Order to the delivery address provided by You. You may choose for your Order to be delivered “ASAP” or scheduled for a specific time. An estimated delivery time will be provided to you in your email confirmation but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity of the vendors, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an Order when you click on ‘My orders’ on the Platforms. You acknowledge that the delivery time we provide is only an estimate, basically in 2 hours, and please be mindful of the notices from the delivery staff as the Orders may arrive earlier. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.
8.3 Unsuccessful or Failed Deliveries
8.3.1 In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:
- no one was present or available to receive the Order; or
- customer was uncontactable despite attempts to reach the customer via the phone number provided; or
- lack of appropriate or sufficient access to deliver the Order successfully;
- lack of a suitable or secure location to leave the Order; or
- in the case of Restricted Goods, customer did not meet the statutory age requirements or delivery staff did not deem it safe or appropriate for the customer to receive the Restricted Goods.
8.3.2 No-show Cancellations
The delivery staff will call you when the Order arrives. If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, for the quality of the service and meals/goods, the delivery staff leaves for the next delivery. You acknowledge and agree that you give up the meals/goods and foodpanda has the right to manage the meals/goods without refund unconditionally. foodpanda reserves the right to cancel the Order without refund or remedy to you.
8.4 Wrong Order, Missing Items, Defective Goods
Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, objectively not edible or usable, or missing items) please contact customer support via one of the methods indicated in Clause 1.3 above immediately. In some cases, foodpanda may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received have the issues mentioned above, we will compensate you for your Order or parts of your Order.
8.5 Order Pick-Up
8.5.1 Where available, you will have the option of collecting your Order in-person directly from the Vendor’s premises ("Pick-Up") instead of having the Order delivered to You. You will indicate the time on the order tracking page for you to Pick-Up the Order (“Collection Time”). The Vendor will prepare the Order by the Collection Time. In some cases, a reasonable delay may be expected. The Vendor agrees to hold the Order for you at the Vendor’s premises for no more than a reasonable period of twenty (20) minutes from the Collection Time (“Holding Time”) and shall not be obliged to provide the Order to you if you fail to Pick-Up your Order within the Holding Time.
8.5.2 If you, due to personal reasons, fail to Pick-Up your Order within the Holding Time, you acknowledge and agree that you give up the meals/goods and foodpanda has the right to manage the meals/goods without refund unconditionally. foodpanda reserves the right to cancel the Order without refund or remedy to you.
If you by any other reason still pick up the meals/food after the Holding Time, you bear the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods, such as changes in the temperature fit for consumption, meals/food no longer edible due to being at room temperature for too long.
8.5.3 You alone are responsible for inspecting the Goods/Order when you Pick-Up your Order and shall report any issues and/or defects to the Vendor before leaving the Vendor’s premises.
8.5.4 If you place a Pick-Up order within 30 minutes before the end of business hours, the store may reserve the right to decline the Pick-Up order at its discretion. Please be sure to confirm the store’s business hours before placing the order.
8.6 Vendor Delivery
In some cases, our Vendors will deliver the Order to you (“Vendor Delivery”). While we will use reasonable efforts to provide prior notice to you on Vendor Delivery, this may not always be possible. Where Vendor Delivery applies, we may ask you to contact the Vendor directly in the event of issues or delays in your delivery. foodpanda shall not be responsible in any way for Orders or Goods that are delivered by Vendors.
- Vouchers, Discounts and Promotions
9.1 From time to time, foodpanda may run marketing and promotional campaigns which offer voucher codes, discounts, and other promotional offers to be used on the Platforms (“Vouchers”). Vouchers are subject to validity periods, redemption periods, and in certain cases, may only be used once.
9.2 Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers.
9.3 Unless otherwise stated, Vouchers can only be used on foodpanda Platforms.
9.4 Vouchers cannot be exchanged for cash.
9.5 foodpanda reserves the right to void, discontinue or reject the use of any Voucher without prior notice Individual restaurants terms & conditions apply
9.6 We may exclude certain Vendors from the use of Vouchers at any time without prior notice to you.
9.7 Terms in Clause 9 are the general principle of use of Vouchers. In case of any discrepancy between terms in Clause 9 and the principle of use of the Vouchers issued in the market, the latter prevails.
- Shops / pandamart
10.1 The purchase of Goods from Vendors on ‘SHOPS’ on the Platforms, including pandamart (“SHOPS”) are subject to these Terms. Additionally, you agree to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the purchase of Goods from SHOPS which are incorporated into and form a part of these Terms.
10.2 Due to delivery constraints, foodpanda may be required to impose a cap on the amount of your Order or limit the quantities of Goods in your Order from SHOPS in its sole discretion.
10.3 Unless otherwise stated, all purchases from SHOPS shall be respectively subject to the SHOPS cancellation, refund and returns policy.
10.4 We reserve the right, but are not obligated, to restrict or limit the sales of our Goods to any person, geographic region or jurisdiction. Due to the laws in some countries, we shall not offer for sale certain goods. Any offer for any Goods made on the Platforms is void when it is prohibited by law.
- Representations, Warranties and Limitation of Liabilities
11.1 Representations and Warranties
You acknowledge and agree that the content on the Platforms are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Platforms and any content, goods, products or services accessed or obtained thereby is at your sole risk and discretion. While foodpanda makes reasonable efforts to ensure the provision of the Platforms and the services we offer, are available at all times, we do not warrant or represent that the Platforms shall be provided in a manner which is secure, timely, uninterrupted, error-free, free of technical difficulties, defects or viruses. Please expect temporary interruptions of the Platform due to scheduled or regular system maintenance work, downtimes attributable to internet or electronic communications or events of force majeure.
11.2 Limitation of Liability
We do not assume any liability for any delay, malfunction, error, missing or losing the data sent, forwarding computer virus or other internet pollution due to our website.
We shall neither be liable for any delay or negligence of the Vendors nor any delay or negligence due to force majeure.
In the case that contractual obligation can not be fulfilled due to force majeure, we have the absolute right to decide which Orders and to what extent it will be fulfilled.
We have taken reasonable measures to prevent internet fraud and ensure the safety of your personal information. foodpanda does not assume any liability for major events (e.g. computer server is sabotaged or broken, third party breaks a contract).
foodpanda reserves the right of stopping the service immediately and refusing to provide the service to the Vendor (or customer) again when abusing voucher codes or other suspicious frauds happen.
foodpanda reserves the right to terminate promotion campaigns at any time without notice.
11.3 Vendor’s representations
foodpanda shall neither be liable for actions or omissions of the Vendor nor you in regard to provision of the Goods and where Vendor Delivery applies to your Order. foodpanda does not assume any liability for the quantity, quality, condition or other representations of the Goods and/or services provided by Vendors or guarantee the accuracy or completeness of the information (including menu information, photos and images of the Goods) displayed on the Vendor’s listing/offering on the Platform. Nothing in these Terms shall exclude Vendor’s liability for death or personal injury arising from Vendor’s gross negligence or willful misconduct.
- Vendor Liability
Vendors are responsible for the preparation, packaging, condition, and quality of Goods. In cases of Vendor Delivery, Vendors are responsible for delivery of the Goods and/or Orders. foodpanda shall not be liable for any loss or damage arising from your contractual relationship with the Vendor.
- Personal Data (Personal Information) Protection
You agree to indemnify, defend, hold harmless foodpanda, its directors, officers, employees, representatives, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of the Platforms or your breach of these Terms.
- Third Party Links and Websites
The Platforms may contain links to other third party websites and by clicking on these links, you agree to do so at your own risk. foodpanda does not control or endorse these third party websites or links and shall not be responsible for the content of these linked pages. foodpanda accepts no liability or responsibility for any loss or damage which may be suffered by you in relation to your access and use of these third party links and websites.
foodpanda has the right to terminate, suspend or delete your account and access to the Platforms, including any delivery service we provide to you in respect of an Order, for any reason, including, without limitation, if foodpanda, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms.
- Governing Law
These Terms shall be governed and construed in accordance with the laws of the country / courts of jurisdiction in which the relevant foodpanda entity is incorporated as set out in the table below. The following courts will have jurisdiction over any dispute or claim arising out of or in connection with the use of the Platforms:
- foodpanda Bangladesh (www.foodpanda.bd) ; Peoples’ Republic of Bangladesh
- foodpanda Cambodia (www.foodpanda.kh) ; Kingdom of Cambodia
- foodpanda Hong Kong (www.foodpanda.hk) ; Hong Kong S.A.R., Republic of China
- foodpanda Laos (www.foodpanda.la) ; Lao People's Democratic Republic
- foodpanda Malaysia (www.foodpanda.my) ; Republic of Malaysia
- foodpanda Myanmar (www.foodpanda.mm) ; Republic of the Union of Myanmar
- foodpanda Pakistan (www.foodpanda.pk) ; Islamic Republic of Pakistan
- foodpanda Philippines (www.foodpanda.ph) ; Republic of the Philippines
- foodpanda Taiwan (www.foodpanda.tw) ; Taiwan, Republic of China
- foodpanda Thailand (www.foodpanda.th) ; Kingdom of Thailand
- foodpanda Singapore (www.foodpanda.sg) ; Republic of Singapore
- foodpanda Japan (www.foodpanda.jp) ; Japan
20.1 All prices are calculated and presented in New Taiwan Dollar.
20.2 Every time the terms are updated, the announcement is posted on foodpanda's official website and APP. Last update date: [to be confirmed]
20.3 Payment has to be completed in the process of placing order. You can pay by credit card online or by cash upon receiving the delivery. You are unable to place an order successfully if you fail to pay by credit card on time.
20.4 Please do not use any automatic or plug-in patches to connect the process of online orders.
20.5 Please do not collect or seek any identifiable personal information on the website, use the communication system provided on the website for any business solicitation purposes, solicit the users who place orders on the website by any reason, announce or distribute any voucher or codes which connect to the website, and sabotage or crack the website.
20.8 Under this agreement, any delayed or unexecuted right or compensation of ours is not deemed to give up the right or compensation, unless it is in written form.