Announcement Date: 2022/07/07
This policy explains how we, Fooodpanda Taiwan Co. Ltd. (hereinafter referred to as “foodpanda”), use the personal information which you provide to us when using our service, including but not limited to our website and mobile applications (jointly referred as “Website”).
2. What information do we collect about you?
We collect personal information from you when you order food, goods or services from us or use our Website. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies (as defined below).
foodpanda will collect information that personally identifies you and/or your location, where required (this may include your name, birthdate, email address, home address, telephone number, geolocation and social links etc.), but only when you voluntarily give it to us. We collect this information exclusively to carry out the functions offered on the Website and to provide you with offers and information about foodpanda and other services we think you may be interested in. We might collect this personal information through: online food ordering; entry into competitions; subscribing to our newsletter; creating a user account; sending 'contact us' messages or other correspondence through the Website; or through advertising, research and direct marketing.
We do not collect sensitive information about you.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
4. Profile Data
(A) If you have a Facebook profile, you can register for a customer account on our website or app using the social plugin "Facebook Connect" of the social network Facebook, which is operated by Meta Platforms, Inc., using Single Sign-on technology. You can recognize the social plugins of "Facebook Connect" on our website or app by the blue button with the Facebook logo and the inscription “Continue with Facebook”.
By using this “Facebook Connect” button on our website or app, you can also log in or register on our website or app using your Facebook user data. Only if you give your express consent prior to the registration process on the basis of a corresponding note on the exchange of data with Facebook, will we receive the general and publicly accessible information stored in your profile when using the Facebook "Facebook Connect" button on Facebook, depending on your personal data protection settings on Facebook. This information includes user ID, name, profile picture, age and gender.
Further information on the Facebook Login can be found at: https://www.facebook.com/privacy/explanation
(B) If you have an account with Google, you can use this account to log in to our service.By using the “Continue with Google” button on our website or app, you can log in or register on our website or app using your Google user data. Only if you give your express consent prior to the registration process on the basis of a corresponding note on the exchange of data with Google, will we receive your Google user ID, user name and email address. We will never receive your Google password and cannot log in to your Google account. You can learn more about data sharing with Google when logging in to our service with Google by reviewing Google’s explanations here: https://support.google.com/accounts/answer/112802.
The data transmitted by Google is stored and processed by us solely for the creation of a user account with the necessary data.
(C) If you have an account with Apple, you can use this account to log in to our service.By using the “Continue with Apple” button on our website or app, you can log in or register on our website or app using your Apple user data. Only if you give your express consent prior to the registration process on the basis of a corresponding note on the exchange of data with Apple, will we receive your Apple user ID, user name and email address. We will never receive your Apple password and cannot log in to your Apple account. You can learn more about data sharing with Apple when logging in to our service with Apple by reviewing Apple’s explanations here: https://support.apple.com/en-us/HT204053.
The data transmitted by Apple is stored and processed by us solely for the creation of a user account with the necessary data.
5. Storage and security of your personal information
Where you have chosen a password to access certain services of the Website, you are responsible for keeping your password confidential. We recommend not sharing your password with anyone.
Due to the nature of the internet, foodpanda does not provide any guarantee or warranty regarding the security of your personal information during transmission to us or storage by us and you acknowledge that you disclose your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal information in connection with the Website.
6. How will we use the information we collect from you?
You consent to foodpanda collecting, processing and using your personal information for processing and delivering the order/s placed on the Website and any other service provided through the Website. In particular you expressly consent that foodpanda may disclose your personal information, including your name, email address, physical address and phone number to riders delivering your order, either employed by foodpanda or by third parties providing delivery services to foodpanda.
You consent to foodpanda using your personal information for advertising and direct marketing purposes in order to inform you about the Website and the goods and services it provides, or other matters that it believes will be of interest to you.
foodpanda may disclose your personal information, and you consent to the disclosure of your personal information, to:
other entities within the foodpanda group of companies; and
third parties engaged by foodpanda or other members of the foodpanda group to perform functions or provide products and services on our behalf such as processing payments, mail outs, debt collection, research, statistical information, marketing and direct or indirect advertising.
If you would like to unsubscribe from receiving direct marketing communications from foodpanda or do not want us to share your personal information with other parties, please e-mail us at [email protected] or follow the steps to unsubscribe which are presented in every communication you receive from us, requesting your personal information be removed from our mailing list. We will use reasonable endeavors to comply with your request within a reasonable period of receipt of your request.
Please note that the withdrawal of any authorizations for processing of your personal information by third parties may result in us not being able to provide you with any services.
foodpanda reserves the right to disclose your personal information if it is required or authorized to do so by law, or, if it is reasonably necessary in its opinion to protect the rights or property of foodpanda or any third party, or to avoid injury to any person.
If the foodpanda business is sold or merges with another entity then some or all of your personal information may be passed to a third party.
7. Access to your information
foodpanda will use all reasonable endeavors to keep personal information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal information foodpanda holds about you. We will use reasonable endeavors to provide a complete list of your personal information within a reasonable period of receipt of your request. Please email us if you would like to receive a copy of this information – [email protected]. foodpanda reserves the right to charge a nominal fee for the processing of this request in accordance with local legislation.
You may contact us to correct any of your personal information that is inaccurate, incomplete or out-of-date, or to request that your personal information be deleted. We will use reasonable endeavors to correct or delete your personal information as requested within a reasonable period of receipt of your request.
Deletion of your account with foodpanda will not automatically delete the personal information held about you. If you would like foodpanda to delete all personal information together with the deletion of your account, please follow the steps mentioned-above.
Please note that the deletion of your personal information from our database will result in us not being able to provide you with any services.
If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. We may require you to prove your identity before providing you with copies of your personal information.
9. Other Websites
10. Deletion of data
You are free to choose whether or not to provide relevant personal data and categories. Please understand, if you refuse to provide personal data, fail to provide correct personal data, or request foodpanda to delete some or all of your personal data after providing it, when the data is essential to providing services, foodpanda may not be able to perform necessary operations or provide related services to you.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: [email protected]